Policies

 

At Wyrd Charm, I believe that clear and transparent policies are essential for a positive shopping experience. I want you to feel confident and informed every step of the way. Here’s a breakdown of our key policies to help you navigate your journey with me.

 

Return Policy

I understand that sometimes things don’t work out as planned. If you receive an item that doesn’t meet your expectations, you have 14 days from the date of receipt to contact me so that we can discuss a resolution. Returns are not accepted for custom pieces or due to incorrect ring size being ordered. 

 

Shipping Policy

I take great care in preparing your orders. For ready-to-ship items, I typically process and ship within 1-3 business days. For made-to-order pieces, please allow a minimum of 5-10 business days. I strive to keep you informed, so you’ll receive tracking details once your order is on its way. Remember, shipping times can vary based on your location, so keep an eye out for updates!

 

Damages and Issues

I want you to love your purchase! If you receive a damaged or incorrect item, please contact me immediately. I'm committed to making things right and ensuring you have a delightful experience with my products. 

 

Customs and Import Taxes

If you’re ordering from outside the US, please be aware that you are responsible for any customs or import taxes that apply to your order. I recommend checking with your local customs office for more information.

 

Lost or Delayed Packages

While I do my best to ensure timely delivery, sometimes unexpected delays can occur. If your package seems lost or delayed, please reach out to me. All packages have insurance on them.  I'm here to assist you and will do my best to resolve any issues.

 

Questions?

If you have any questions or concerns regarding my policies, please don’t hesitate to contact me at Info@wyrdcharm.com. I'm here to help and want to ensure your experience with Wyrd Charm is as magical as the accessories I create.